Orange SL Advises Customers on Proper Cash-Out Procedures to Enhance Security

 Orange SL Advises Customers on Proper Cash-Out Procedures to Enhance Security

By: Dha Bomba Fillie 

In a recent social media post, Orange Sierra Leone, a leading telecommunication company, has issued an important advisory to its valued customers regarding safe cash-out practices. The company emphasized that Orange Money Agents should never process cash-out transactions for customers using their personal phone numbers. This practice is highly discouraged as it poses significant security risks and compromises the integrity of transactions.


Orange SL stressed that agents are required to conduct cash-out transactions strictly through their designated 6-digit agent code. This measure ensures that every transaction is secure, traceable, and in line with company protocols. The use of personal numbers for cash-out not only violates operational guidelines but also exposes both the agent and the customer to potential fraud and unauthorized access to funds.

By adhering to this procedure, Orange SL aims to protect its customers from fraudulent activities and maintain the highest standards of security and transparency in its mobile money services. The company remains committed to safeguarding the interests of its customers and ensuring that all transactions are conducted in a secure environment.


Customers are urged to be vigilant and report any irregularities or attempts by agents to use personal numbers for cash-out transactions. Orange SL appreciates the cooperation of its customers and agents in maintaining the safety and integrity of its services. For further inquiries or support, customers are encouraged to contact Orange SL's customer service or visit their official platforms for more information.



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